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Globalization Influencing The Changes To Function Of Quality Management Within Present Workplace
0 Downloads | 9 Pages 2,218 Words | Published Date: 01/07/2017
Quality management is considered to be the most successful tool used by many organizations to enhance the overall performances of their businesses. It provides the preferred viable advantage to the concerned organization by creating differentiation in the pricing strategies of the respective products offered by the firm. The superiority management tools as well as the techniques help in designing and creating the apprehensive products as per the demands and the need of the different customers. This paper will reflect the different quality management methods used by different firms and importance of this quality management process (Abdolshah and Abdolshah, 2011). Six Sigma focuses on improving desired quality outputs by identification and the removal of the desired defects within the manufacturing process.
Concepts of total quality management
Quality management is the managing of the desired quality of the services as well as the products offered by a concerned or particular organization as to increase the reliability of the respective customers. This helps in managing the consistent quality of the concerned goods along with the services offered by the desired firm. It consists of the four of the crucial components; they are quality assurance, quality planning, quality improvement and the quality control (Álvarezâ€Suárez and Fuentes, 2011). There are several firms which have implemented the desired system for quality improvement and this system is mainly the business process which focuses on getting the desired quality objectives as well as quality policies as per the demands of the concerned customers. The Total quality management is the desired approach which came into existence in the 1950s and became popular in 1980s. It defines the desired culture and the attitudes of the different organizations to offer the best quality of the services as well as products as per the satisfactory needs of the customers (Amararachchi, Perera, and Pulasinghe, 2014). The primary motive is to fulfill the desired requirements of the concerned customers of the firm by retaining the quality of the products offered to the respective customers.
Importance of quality management in today’s workplace
The quality management techniques have become the most crucial as it helps in increasing the overall performance of the entire firm to a large extent. It is important for the different organization to measure the quality of the products offered by them to the concerned customers as this will help in evaluating the significant growth of the firm within the concerned market segments (Bento, Esteves, and Agarwal, 2013). The most significant factor is that it helps in achieving the satisfaction of the customers by delivering the finest quality of the goods and services. Moreover, it provides the desired competitive advantage to the concerned organization by creating differentiation in the pricing strategies of the respective products offered by the firm (Dale, Wiele, and Iwaarden, 2013). There are certain points which need to be recognizing while delivering the products. These are competitiveness, customer loyalty, reputation costs and the desired compliance. The quality management tools and the techniques help in designing and creating the concerned products as per the demands and the need of the different customers concerned (Deepa, 2014). It has been seen that the differentiation in the pricing strategies also provides the desired competitive advantage to the concerned organization. Furthermore, the managing of the quality as per the satisfactory needs of the different clients increases the productivity as well as the desired profitability of the concerned organization.
Contribution of TQM in productivity and performance of the employees and organization
The total quality management system increases the reliability and the consistency of the desired products offered by the firm as to satisfy the needs of the different customers. It has been seen that the effective use of the concepts of the Total Quality Management helps to enhance the performances of the employees as well as the whole firm (Fabozzi and Markowitz, 2011). There are some of the crucial points which help in evaluating the desired contributions of total quality management. These are s follows:
- Creating the desired consistency of the purpose of improving the quality of the products along with the services
- Adopting a new philosophy
- Ceasing the desired dependence on the mass inspection
- End awarding the concerned business on the prices
- Improving the desired systems constantly of products as well as the services
- Providing training to the employees
- Instituting the leadership
- Driving out of the fear
- Breaking down of the different departments
- Removing the desired barriers within the concerned workplaces
- Taking necessary actions and accomplishing them
Moreover, the desired concepts and the theories of the total quality management help in evaluating the desired performances of the employees and finally it increases the profitability of the concerned firm to a large extent. It helps in managing the desired quality of the relevant products according to the crucial needs of the concerned customers. The desired amount of the quality of the products, as well as the services delivered by the firm, helps in generating the desired amount of the impact on the minds of the concerned clients and finally increases the selling of the products (Harris, McCaffer, and Edum-Fotwe, 2013). The concepts of Total Quality Management is a top priority for many of the well-known organizations as it helps in retaining the old client within the firm as well as it attracts the new clients within the concerned organization (Ho, 2015).
Identification of organizational factors which influences total quality management
There are certain factors which affect the desired implementation of the total Quality Management within a concerned organization (Hung, 2009). These factors are as a top commitment from, the management team, effective leadership, employee's training and the competence as well as the organizational culture. Moreover, the researchers till date have critically evaluated the desired fact that there are five of the important factors which generate enormous impact on the implementation of the total quality management within an organization (Lester and Lester, 2007). These are as follows:
- Commitment and the effective understanding from the concerned employees of the firm
- Quality improving culture
- Continuous improvements in manufacturing and another process
- Focusing on the requirements of the customers
- Effective means of control
The decision-making process from the leaders of the concerned firm also plays the most vita role in providing the desired elevation of the significant growth of the firm. The management team needs to understand the desired requirements of the customers and they needs to offer the desired quality of the products as per the reliability of the respective clients. Commitment from the employees brings out the desired change which fulfills the demands and the needs of the customers.
Changes of quality management in organizations by Globalization
Globalization has helped the different companies expand their business process and the use of the total Quality Management has helped in establishing the pillars of the concerned firm throughout the different market segments of the firm. The continuous improvements in the quality of the products, as well as the services offered by the firm, provide the desired competitive advantage over the other competitors. The last two of the concerned decades have witnessed the desired change within the globalization of the concerned firms with the help of the concepts of the total quality management. The concepts of the TQM have significantly helped the different forms typo expand their business process in the different marketplace segments throughout the globe (Nebl and Schroeder, 2011). Use of the Six-Sigma improves the overall quality of the products along with the services offered by the concerned organizations. There are some of the crucial factors by which globalization influences the quality management processes, these re as follows:
- Global forces within the market segments
- Technological forces
- Global prices forces
- Political as well as the Macroeconomic forces
The globally integrated system of economy has created a larger impact on the different global operations and this influences the total quality of the management system.
Comparing and contrasting between different approaches to quality management for organizational success
There are some of the well-knew companies such as Kyoshei and Kaizen use which use the different approaches of the Total Quality of the management system (Papp, 2011). The different techniques or the different approaches of the quality management techniques reveals the same intention of the firm which is to improve the quality of the products or the goods as well as the services s per the satisfactory demands and the needs of the customers. The basic difference between the eastern as well as the western approaches is the optimization of the desired features of the concerned products of the concerned organization.
Different techniques and tools for Total quality management
Six Sigma, Pareto analysis, and JIT are some of the well-known approaches to improve the quality management of the concerned products and services for the concerned firm. Sig Sigma mainly focuses on the improvement of the desired quality outputs by identification and the removal of the desired defects within the manufacturing as well as the business process (Raj and Attri, 2011). Just-in-Time reflects the manufacturing concepts for the improvement or returns on the desired investments by the reduction in the manufacturing or the variables costs. Pareto Analysis reveals the desired statistical practice used mainly to recognize a restricted number of jobs that merge to create a considerable general effect (Singh and Dubey, 2013). It has been seen that in many of the well-known firms the removal of the desired defects within the manufacturing process enhances the overall effectiveness and the quality of the concerned products.
Differentiating between East/West Total quality management strategies for steady improvement
There are certain features by Feigenbaum in the eastern approach to the quality management such as follows:
- Quality is the desired saying and expectations of the customers
- Quality belongs to ethics
- Quality is the desired style of management
- Quality requires significant improvements
The quality of the desired products is the profit and the desired goal of the some of the well-known Japanese companies (Waldman, 2011). There are certain features of the western quality management approaches for improving the desired execution of the concerned business procedures of the particular firm. According to the western approaches, quality is the desired styles as well as the skills of the concerned employees to improve the products as to satisfy the desired needs of the concerned customers within the concerned market segments.
The providing best quality of the products and services to the customers, increase the overall productivity and the profitability of the concerned firm. The continuous improvements in the quality of the products, as well as the services offered by the firm, provide the desired competitive advantage over the other competitors. Concepts of the TQM have significantly helped the different forms typo expand their business process in the different marketplace segments throughout the globe. Use of the Six-Sigma improves the overall quality of the products along with the services offered by the concerned organizations. There are certain points such as competitiveness, customer loyalty, reputation costs and the desired compliance. The managing of the quality as per the satisfactory needs of the different clients increases the productivity as well as the desired profitability of the concerned organization. The paper evaluates the desired facts related to the eastern as well as the western approach of quality management techniques.
Abdolshah, M. and Abdolshah, S. (2011). Barriers to the successful implementation of TQM in Iranian manufacturing organizations. IJPQM, 7(3), p.358.
Álvarezâ€Suárez, A. and Fuentes, R. (2011). Travel agencies in Alicante, Spain: a productivity analysis.The TQM Journal, 23(5), pp.560-577.
Amararachchi, J., Perera, H. and Pulasinghe, K. (2014). Towards Knowledge Management for Healthcare: Effects of Latest Medical Information for the Quality of Healthcare in the Developing Countries: A Case Study. JBEMi, 1(2), pp.1-17.
Bento, F., Esteves, S. and Agarwal, A. (2013). Quality management in ART clinics. New York: Springer.
Dale, B., Wiele, A. and Iwaarden, J. (2013). Managing quality. Hoboken, NJ: Blackwell Publishing.
Deepa, (2014). Evolution of quality: a study of quality from primitive period to the latest development in India. Pranjana:The Journal of Management Awareness, 17(2), p.21.
Fabozzi, F., and Markowitz, H. (2011). The theory and practice of investment management. Hoboken, N.J.: John Wiley & Sons.
Harris, F., McCaffer, R. and Edum-Fotwe, F. (2013). Modern Construction Management. Chichester: Wiley.
Ho, S. (2015). Uni-economics: impact of the sunspot on quality, productivity & business growth. The TQM Journal, 27(2), pp.169-184.
Hung, P. (2009). Services and business computing solutions with XML. Hershey, PA: Information Science Reference.
Lester, A. and Lester, A. (2007). Project management, planning, and control. Amsterdam: Elsevier/Butterworth-Heinemann.
Nebl, T., and Schroeder, A. (2011). Understanding the interdependencies of quality problems and productivity. The TQM Journal, 23(5), pp.480-495.
Papp, J. (2011). Quality management in the imaging sciences. St. Louis, Mo.: Mosby Elsevier.
Raj, T., and Attri, R. (2011). Identification and modeling of barriers in the implementation of TQM.IJPQM, 8(2), p.153.
Ryall, M. (2010). Bridge management. Amsterdam: Elsevier/Butterworth-Heinemann.
Singh, T., and Dubey, R. (2013). Soft TQM practices in Indian cement industry - an empirical study.IJPQM, 11(1), p.1.
Waldman, S. (2011). Pain management. Philadelphia, PA: Elsevier/Saunders.
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